Flowserve Corporation Manager, Customer Service in Hoek, Netherlands
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
Proper entry of clear, well defined, correctly priced and technically acceptable orders into administration, engineering and manufacturing systems through kick off meeting with disciplines involved.
Co-ordination of correct order handling, including software requirements by customers.
Monitoring progress of project and pro-actively ensure planned milestones are met.
Maintain proper relations with customer's purchasing, expediting, engineering and inspection personnel to set a good and proper company image to the customer.
Maintain liaison with purchasing, engineering and production control to obtain status information and co-ordinate information flow in both directions between the customer and the company.
Focus on the safe and efficient use of people, equipment, materials and controls to the best possible advantage.
Preparation of final documentation.
Contribute to on-time delivery performance.
Ensure margin and cash flow enhancement through budget control.
Education: MBO / HBO Mechanical Engineering or other technical education.
The function requires technical knowledge of the product and commercial experience.
Industry: Knowledge of Chemical and Petrochemical industry in general.
Experience: The function requires a 5 - 10 years working experience in Project Management within the industry and demonstrated leadership skills
Skills: Fluently in foreign languages - English
Working knowledge of computer programs like Windows, Word, Excel, Oracle is a pre.
Open minded with a drive of improvements
Good communication skills
The Project Manager plans, organizes, directs, co-ordinates and controls customer contracts for service and repair orders.
Control of the assigned projects to meet the agreed contractual requirements related to scope, quality, and delivery. The incumbent is also responsible for project budget and margin.
The function requires the support and the contact at all managerial levels, up to the General Manger level. In addition the position requires the direct contacts with sales, other Flowserve facilities, customer, inspection agencies and suppliers. Furthermore contact with other departments during project handling is at a high level.
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Manager, Customer Service
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